Terms of Service

1. Agreement to Terms

By accessing and using GSK Private Coach ("we", "us", "our"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this service.

2. Services Provided

We provide:

• Nail Service Bookings: Online appointment scheduling for nail services, choose your time and nail technician
• Product Sales: Purchase of nail care products and supplies with delivery services
• Email-Based Access: Passwordless login via email verification codes
• Order Tracking: View your order history using your email address
• Payment Processing: Secure online payment transactions through certified third-party processors (Stripe, PayPal)

3. Access and Login

3.1 No Registration Required

You do not need to create an account or register to use our service. Access is provided through:

• Email Verification: Enter your email address to receive a one-time verification code
• Temporary Access: Login codes are valid for 10 minutes
• Order Tracking: Use your email to view your order history

3.2 Email Security

You are responsible for:

• Maintaining the security of your email account
• Not sharing verification codes with others
• All activities performed using your email address
• Notifying us immediately if you believe your email has been compromised

3.3 Access Restrictions

We reserve the right to restrict access for users who violate these terms or engage in fraudulent activities.

4. Orders and Payments

4.1 Product Orders

When placing an order for physical products, you agree to:

• Provide your email address for order confirmation and tracking
• Provide accurate delivery information (recipient name, address, phone, postcode) at checkout
• Pay the total amount including product price and shipping fees
• Accept that orders are subject to availability

4.2 Service Bookings

For nail service appointments:

• Provide your email address for booking confirmation
• Bookings are confirmed upon payment
• Cancellation policies apply as specified at booking time
• Rescheduling may be subject to availability

4.3 Payment Processing

Important: We do NOT process or store payment card information. All payments are handled by certified third-party processors:

• Stripe: PCI-DSS Level 1 certified payment processor
• PayPal: Secure payment platform

When you make a payment, you will be redirected to the payment processor's secure platform. Your payment card details are entered directly on their platform, not on our website.

4.4 Pricing

All prices are displayed in Euros (€) and include applicable VAT unless otherwise stated. We reserve the right to change prices at any time without prior notice.

5. Delivery and Shipping

5.1 Delivery Information

For physical products:

• Delivery times are estimates and not guaranteed
• You must provide accurate delivery address
• Risk of loss passes to you upon delivery
• Tracking information will be provided when available

5.2 Failed Deliveries

If delivery fails due to incorrect address or unavailability, additional charges may apply for re-delivery.

6. Returns and Refunds

6.1 Product Returns

In accordance with EU Consumer Rights Directive:

• You have 14 days from receipt to return products
• Products must be unused and in original packaging
• Return shipping costs may apply
• Refunds processed within 14 days of receiving returned items

6.2 Service Cancellations

Nail service cancellation policies vary by service type and will be clearly stated at booking time.

6.3 Refund Process

Approved refunds will be processed to the original payment method within 14 business days.

7. User Conduct

You agree not to:

• Use the service for any illegal purpose
• Violate any laws in your jurisdiction
• Infringe on intellectual property rights
• Transmit viruses or malicious code
• Attempt to gain unauthorized access to our systems
• Harass, abuse, or harm other users
• Provide false or misleading information

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of GSK Private Coach or its content suppliers and is protected by international copyright laws.

9. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid by you for the service
• We do not guarantee uninterrupted or error-free service
• We are not responsible for third-party content or services

10. Data Protection and Privacy

Your use of our service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in compliance with GDPR.

11. Cookies

We use cookies to enhance your experience. Essential cookies are necessary for the website to function. By using our service, you consent to our use of cookies as described in our Privacy Policy.

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the service after changes constitutes acceptance of the modified terms.

We will notify you of significant changes by updating the "Last Updated" date at the top of this page.

13. Governing Law

These terms are governed by the laws of the European Union and the country where our business is registered. Any disputes shall be subject to the exclusive jurisdiction of the courts in that location.

14. Contact Information

For questions about these Terms of Service, please contact us:

• Email:

15. Related Documents

Please also review our Privacy Policy to understand how we collect, use, and protect your personal data.